Inbound call center is a methodology based on attracting target customers by accompanying them through the entire process from first contact with a brand to brand loyalty. Inbound call center methodology consists of a series of non-intrusive Based on the type method.

An IVR (Interactive Voice Response) is an automated telephone system that allows callers to interact with a computer-controlled telephone system through keypad dial tone input or voice response. You can also transfer calls or offer self-service options.